DriveLedger Support
Practical help for automatic tracking, classification, iCloud, external backup, reports, vehicles, and Apple purchases.
Do not email passwords, verification codes, payment details, trip coordinates, vehicle plates, or archives. Describe the issue without attaching private ledger content.
Automatic tracking
Open More → Tracking & Permissions and check Always Location, Precise Location, Motion & Fitness, and Background App Refresh. Tracking uses the iPhone; a vehicle, Bluetooth connection, and CarPlay are not required. If a trip is missing, add it manually without deleting the rest of the ledger.
Classification and notifications
DriveLedger can apply approved schedules, work sessions, vehicle or place rules, and recurring patterns. Ambiguous trips remain available for review. If notifications are enabled, Work and Personal actions update the correct trip; tapping the notification body opens Trip Detail.
iCloud and external backup
Confirm that you are signed in to iCloud and iCloud Drive is available. Local tracking continues while iCloud is unavailable. An external destination is an additional best-effort copy; reconnect or choose the Files folder again if its provider, bookmark, or permission is unavailable.
Restore and export
Use DriveLedger V2 archives for full-ledger recovery. An explicit restore replaces the current ledger only after confirmation. PDF and stable-schema CSV exports can be saved or shared through the iOS share sheet.
Access, Premium and Sandbox testing
Versions offering 72-hour access activate it online without a subscription, payment or automatic billing. After that period, a paid Apple subscription is required. This access does not include a second automatic StoreKit trial; any Apple entitlement already granted remains valid. Apple manages subscriptions, billing, cancellation, restoration and Offer Codes. Use Restore Purchases with the same Apple Account if Premium is not recognized. StoreKit Sandbox subscriptions are test transactions only and do not create a real charge. There is no Lifetime plan.
Contact support
Email support@eternitylabs.fr with the DriveLedger version, iOS version, device model, and exact steps. If automatic tracking missed a drive, include the approximate date and time but no route coordinates unless support explicitly asks and you choose to share diagnostics.
Official links
Read the DriveLedger Privacy Policy ↗
Apple Standard Terms of Use (EULA) ↗