Help with your private home record.
PropertyOS keeps your home data on your iPhone or iPad. These steps cover the most common support needs.
Subscriptions
Monthly and annual subscriptions are handled by Apple. Use Settings › Subscription › Restore Purchases after changing devices or Apple Accounts. Apple Offer Codes are redeemed through Apple’s native redemption sheet.
Seven-day access
PropertyOS provides seven complete days of access from the first app open after this feature is introduced. An Apple-signed app transaction identifier prevents this period from resetting after reinstall or on another device. Starting free access never starts a paid subscription and never charges you automatically.
Backups and recovery
Create a local backup from Settings › Data & Recovery. External backups are written only to a folder you explicitly choose through the iOS Files picker. Validate an archive before replacing existing data.
Camera, documents, and spatial capture
Camera, Photos, Files, notifications, and Face ID are requested only when the related feature needs them. Spatial capture requires a compatible Apple device and remains marked Experimental in version 1.0.
Contact support
If the issue persists, describe the device model, iOS version, PropertyOS version, and the exact step that failed. Never email a backup archive or private home document unless support explicitly provides a secure, necessary procedure.
Useful links
Contact Eternity Labs support · Read the PropertyOS privacy policy